User Adoption

By Ryan Corrigal, 29 July, 2025

In IT, we often celebrate the “big leaders” — CEOs, CTOs, and those whose titles command attention.

But real leadership? It’s just as often found in the small, quiet acts of humanity — from the senior developer who takes the time to mentor a junior, to the architect who listens deeply to a frustrated end user, to the project manager who creates a safe space for “stupid” questions that aren’t stupid at all.

By Ryan Corrigal, 10 June, 2025

Implementing Power Platform or Dynamics 365 is only half the battle — the real challenge begins after go-live. Too often, teams focus heavily on delivery but underestimate the effort required to help people actually use what’s been built.

User adoption isn't just a metric — it's the difference between a successful investment and a shelfware failure.

In this post, I’ll walk through the most common challenges that derail adoption efforts — and the practical strategies I use to help clients overcome them.